Application Developer/Development

• Serve as the technical lead for Genesys CX Cloud (CX3) contact center solutions
• Define and maintain technical standards, architecture, and best practices
• Manage queues, routing, flows, bots, IVR/IVA, and contact center configurations
• Support offshore contact center deployments and ensure stable connectivity to U.S.-based systems
• Partner with networking, firewall, and infrastructure teams to troubleshoot connectivity, latency, and routing issues
• Support VDI environments for contact center agents and ensure platform stability
• Translate business requirements into scalable technical solutions
• Create and maintain architecture documentation and diagrams
• Collaborate with business stakeholders, vendors, and technical teams across onshore and offshore environments

The ideal candidate will have strong experience with Genesys CX3, networking, firewall configurations, VDI environments, and offshore/onshore delivery models within a high-availability contact center environment., * 7+ years of contact center technology experience

• Strong hands-on experience with Genesys CX Cloud (CX3)
• Experience managing offshore contact center environments
• Strong knowledge of networking, firewalls, telephony, and infrastructure concepts
• Experience with VDI deployments and support
• Ability to create technical documentation and architecture diagrams
• Strong communication and stakeholder management skills, * Banking or financial services experience
• Experience in regulated environments
• Familiarity with Agile delivery models