IT - Associate Information Technology Technician

Kelly is hiring for an IT - Associate Information Technology Technician for a 12-month contract role at Collegeville, PA 19426 with our prestigious client., This role functions as a contractor desktop support position with a strong emphasis on cybersecurity compliance, maintenance, and laboratory computing support. The technician will execute assigned tasks from an established work or project list rather than manage projects directly.

Primary focus areas include:

Maintaining endpoint and cybersecurity compliance

Supporting laboratory and client computing devices

Resolving ServiceNow incidents and requests

Assisting with routine hardware, software, and OS-related tasks, Provide hands-on support for laboratory and client PCs, including repair, configuration, replacement, and lifecycle management.

Support small cybersecurity initiatives as part of a larger cybersecurity program.

Ensure devices meet established security, compliance, and patching standards.

Assist internal clients with:

Hardware installation and diagnostics

Basic networking (IP configuration, cable connections)

OS, security, and application software installation

Troubleshooting and remediation of cybersecurity-related issues

Perform maintenance tasks such as:

Group policy reconfiguration

Network configuration changes

Removal of unauthorized or non-compliant software

Support peripheral setup and configuration, including lab instruments, printers, and other devices.

Manage ServiceNow incidents, requests, and vulnerability tickets, driving issues tresolution within SLA expectations.

Collaborate with internal teams and external service providers tdeliver effective solutions.

Maintain accurate Client Supported Device (CSD) records and support asset lifecycle management, including equipment recycling.

Windows OS upgrades and lifecycle support

Microsoft Defender security software

CSD compliance and patching, including patch services

ServiceNow: Vulnerability ticket handling

Incident and request SLA fulfillment

Basic firewall and networking concepts

Strong customer service and communication skills

Ability twork effectively in a hybrid, multi-site team environment

This is a fast-paced role and an excellent opportunity for candidates texpand their technical depth across desktop support, cybersecurity, and laboratory computing while strengthening customer service and operational skills.

Job Requirements

Ability troubleshoot and diagnose network, software, and operating system issues.

Excellent interpersonal, communication, collaboration, and problem-solving skills.

Self-motivated with a strong commitment to quality, compliance, and customer service.

Ability to perform physical tasks including bending, stooping, walking, and lifting items over 25 pounds.

Associate's degree in electronics, computer technology, or a related field preferred (or equivalent experience).

Minimum 3+ years of general Windows support experience required.

Cybersecurity experience or knowledge preferred.

Physical presence required for hands-on support activities.

Personal Protective Equipment - PPE must be worn while in Lab Areas. You may need to furnish your own proper footwear.

Certifications in computers, cybersecurity, or networking are preferred.

Candidate Requirements (Key Must?Haves):

Strong customer service / client-facing skills (top priority).

Technical certifications (A+, Network+, cybersecurity certs, etc.) preferred.

Education - minimum associate's degree Required

Military experience considered equivalent.

Technical Environment:

Predominantly Windows-based.

Experience with OS upgrades, lifecycle management, Microsoft tools (Excel).

Troubleshooting lab systems, robotics, automation, or analytical equipment is a plus (not required).

Safety & PPE:

Ndirect handling of lab materials; computer-only interaction.

PPE required in labs: lab coat, safety glasses, and steel?toe or composite?toe shoes.

Safety shoes must be self?provided

Emphasis on "safety first" mindset.