Information Technology Support Specialist

M.S.H., Inc.
Greenwood, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English

Job location

Remote
Greenwood, United States of America

Tech stack

Microsoft Windows
VoIP
Software as a Service
Dynamic Host Configuration Protocol
Linux
DNS
Virtual Private Networks (VPN)
Network Troubleshooting
TCP/IP
Firewalls (Computer Science)
Information Technology

Job description

We are looking for a hands-on IT Support professional to serve as the primary on-site point of contact for all end-user IT needs. This role goes beyond basic help desk support, offering exposure to networking, system administration, Microsoft 365, and security tools., * Provide Tier 1 IT support (password resets, account setup, onboarding/offboarding)

  • Troubleshoot hardware, software, printers, and application issues
  • Support and administer Microsoft 365 (M365) environment
  • Assist with network troubleshooting (DNS, DHCP, VPN, TCP/IP)
  • Work with firewalls and basic security tools
  • Act as the face of IT for on-site users, providing excellent customer support
  • Manage and resolve IT tickets while maintaining strong user communication

Requirements

  • Experience with networking and account administration (beyond basic SaaS provisioning)
  • Working knowledge of Microsoft 365 (M365)
  • Strong interpersonal and communication skills
  • Ability to support non-technical users with patience and clarity
  • Comfortable working on-site and being the visible face of IT

Nice to Have

  • Linux familiarity
  • Experience with security tools (e.g., Microsoft Defender)
  • VoIP / phone system troubleshooting

Benefits & conditions

  • On-site role (4 days/week)
  • 1 day remote option after initial ramp-up period
  • Flexible work hours within business schedule
  • Strong opportunity for career growth and skill development

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