Junior IT Support Engineer

Bench IT are looking to onboard a Junior Support Engineer/L1.5 Engineer to support a global financial services organisation. This position would be ideal for a motivated candidate seeking to develop their career within the IT sector who has a strong desire to learn and develop their skills.

The successful candidate should have the skills and experience included below;

• Experience in IT support or relevant internship Associate's degree in IT, Computer Science, or related field; or equivalent experience - Ideal experience would be 2-3 years
• Respond to IT service desk tickets
• Assist users via phone, email, or in-person
• Set up and maintain computers and peripherals
• Manage user accounts and passwords
• Support software installations and updates
• Ability to troubleshoot technical issues
• Good communication skills
• Strong problem-solving skills
• Ability to work independently and in a team

Desirable skills/technology the client will provide training on;

• Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Users &
• Computers Laptop/Desktop builds and management
• Citrix: XenApp 7.x & Workspace/Receiver
• Zoom
• Mimecast
• iPhone configuration & management
• Polycom/Condeco Audio Visual management