IT Service Desk Analyst

This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.

Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service.

Hours of Work - The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm

Daily tasks may include but are not restricted to

• Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues
• Management/support of pool and permanent laptops o Management/support of remote working
• Management of user administration
• Mobile device support, including BlackBerry, iPhone or Android devices
• AV and VC overflow support
• Managing spare PCs, upgrades and replacements
• Setting up new joiner IT equipment

The successful candidate will have:

• Previous experience in an IT support role
• Good analysis and troubleshooting skills of all IT incidents
• Excellent communication skills with strong customer service focus and good attention to detail
• Ability to perform well under pressure and use initiative
• Ability to identify business impacting incidents and escalate according to the escalation process
• Able to work effectively alone and within your team or project
• Work in accordance to ITIL processes and procedures
• Intermediate to advanced skills in Office 365

What makes Ashurst a great place to work? We offer you all the things you should expect from an international law firm, some of which include: * competitive remuneration with the flexibility to reward high performance; * flexible working; * corporate health plans; * a global professional development offering for all employees; and * an industry-leading programme that celebrates diversity and inclusion. We are committed to delivering positive impacts to our communities through our Social Impact programme. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.