Desktop Support Engineer

An opportunity is available for a Desktop Support Engineer for a 2nd shift role. This position is responsible for providing first-level support for all end-users. The role involves troubleshooting and resolving issues related to hardware, software, and voice/data communication systems in a timely and professional manner., * Provide first-level support for all end-users.

• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Escalate calls to the appropriate support tier when necessary.
• Write concise and informative support tickets.
• Follow up on all tickets in a timely manner and ensure they are followed through to resolution.

Experience: Prior customer service, call center, or help desk experience is required. Experience using ticketing systems is also required.

Technical Skills: Proficiency with computer hardware and software technologies is necessary, including Windows Support, Deskside Support, and End User Device Support. The ability to write technical support documentation is required.

Professional Skills: Excellent customer service, verbal, and written communication skills are essential. The role requires the ability to multi-task, prioritize, and work effectively under pressure. A willingness to work flexible hours when appropriate is also needed.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.