System Administrator 2

This contract System Administrator 2 position will work within the Operational Technology Software Infrastructure and Support Services (JDT) in the J Operational Technology Group (J-OT). The purpose of this position is to support the application support teams by performing Windows and Linux system administrator tasks and application support. Organization The JDT team is collaborative and transparent in how they work. They follow a compliance calendar that has a standard cadence but have to be agile for emergency work as well. This position will gain knowledge and insight of strict regulatory requirements related to Federal Critical Assets. The best in this position remains agile to change. The position is predominantly sedentary. ASSIGNMENT RESPONSIBILITIES Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate manager or other federal personnel with the authority to do so. With oversight and approval from the Manager, support the following functions: Application Support

• Maintain Windows Client/Server architecture including application support.
• Maintain Linux Client/Server architecture including application support.
• Maintain Windows IIS architecture including application and configuration support.
• Support Windows Client/Server architecture including application.
• Support Windows IIS architecture including application and configuration support.
• Communicate technically with software developers.
• Implement software deployments.
• Install, configure and support server-based applications.
• Configure and administer multiple server applications hosted in IIS and/or Apache.
• Act as a point-of-contact to troubleshoot application issues.
• Maintain application documentation as it relates to specific implementations

Windows/Linux Server Support

• Support the installation and maintenance of high-availability servers using Windows/Linux
• Collaborate with a server team on implementation of patches, hot fixes, service packs, etc.
• Act as a point-of-contact to troubleshoot server issues.

General Support

• With guidance from the various systems team leads, perform system administration including but not limited to the following actions:

• Configuring applicable software and systems
• Maintaining local documentation
• Installing/updating/removing software
• Applying change control processes and procedures
• Troubleshooting and resolving issues
• Non-production workstations
• Patch management
• Software deployment services
• Windows infrastructure
• In-house developed applications
• PowerShell Scripting and Automation
• Managing Scheduled Tasks
• Analyzing, implementing, and reporting the operational compliance of all control center cyber assets.
• Validate hardware and infrastructure design specifications
• Assist in the technical design

• Identify any areas of risk regarding the accomplishment of assignments. Inform BFTE staff and the project manager so that appropriate actions can be taken in a timely manner.
• Monitor and verify system availability to meet service level agreements.
• Provide technical support and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out business activities.

On-Call Support

• Participate in a regular rotation providing "on call" support for critical infrastructure systems servers.

Change and Configuration

• Regularly publish and communicate how each environment is configured (SW versions, HW, Network, IP addresses, etc.).
• Communicate with technical team and Quality Assurance (QA) team members to verify that implementations meet requirements
• Perform routine audits of security controls to verify compliance
• Apply configuration settings to servers as pre-defined and documented by BFTE
• Assist in release management and deployment of application customizations

Position requires the ability to meet federal background and compliance requirements., Education & Corresponding Experience (required on matrix)

• Bachelor's or Associate's degree in computer science, Information Technology, Engineering or a directly-related technical discipline is preferred.

• With an applicable Associate's or Bachelor's Degree, 3 years of experience is required.

• Without an Associate's or Bachelor's, or a non-applicable degree, 5 years of experience is required.

• Experience must include direct work experience in Information Technology performing System Administration.

Required Technical Skills & Experience (required on matrix)

• 3 years of demonstrated experience in an enterprise environment installing, configuring and supporting server-based applications