Technical support

Minimum 2 years of experience in CDN, DNS., * High school diploma required.

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).
• 2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.
• Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.
• Strong analytical skills with the ability to present clear and actionable insights to customers.
• Proficient in technical troubleshooting.
• Familiarity with modern operating systems, such as MacOS.
• Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration.
• Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
• Exceptional attention to detail and accuracy.
• Excellent written, verbal, and interpersonal communication skills across all organizational levels.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred.
• Familiarity with Atlassian Confluence.
• Basic understanding and ability to use SQL queries.
• Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits