Human-Centered Design (HCD) Specialist / UX Strategist

We are seeking an experienced Human-Centered Design (HCD) Specialist / UX Strategist to join MHBE's Medicaid transformation team. This role will work closely with policy, operations, and IT teams to improve Medicaid eligibility, enrollment, and renewal processes using user-centered design principles. The ideal candidate will drive user research, service design, and UX strategy to ensure systems are intuitive, accessible, and aligned with real-world user needs., * Lead Human-Centered Design (HCD) strategy across Medicaid lifecycle (eligibility, enrollment, renewal).

• Conduct user research (interviews, usability testing, contextual inquiry) with beneficiaries and staff.
• Develop journey maps, service blueprints, and prototypes to improve user experience.
• Translate research into actionable design recommendations and system improvements.
• Ensure compliance with accessibility standards (Section 508, WCAG) and inclusive design.
• Collaborate with product managers, engineers, business analysts, and policy teams.
• Convert HCD insights into user stories, requirements, and acceptance criteria.
• Present insights and recommendations to leadership and stakeholders.
• Support design system adoption and consistency across platforms.
• Lead HCD capability building (training, workshops, mentorship).
• Ensure alignment with government policies, compliance, and PMO processes., Title: Subject Matter Expert Sr. Human Centered Design Strategist Location: Baltimore, MD (the candidate may be required to work on-site or remotely on specific days as determine…

• 9 hours ago
• Apply easily

• 7+ years of experience in HCD / UX / Service Design / UX Strategy

• 3+ years in regulated environments (government, healthcare, finance, etc.)

• Strong experience in:

• User research & usability testing

• Service design (journey mapping, blueprinting)

• Prototyping and UX design

• Experience working in cross-functional teams (IT, business, policy)

• Knowledge of accessibility standards (Section 508, WCAG)

• Strong communication & stakeholder management skills

Preferred Qualifications

• Experience with Medicaid, CHIP, SNAP, TANF, or similar programs
• Background in government or public sector projects
• Familiarity with federal/state compliance (CMS, Medicaid regulations)
• Experience in Agile / digital transformation projects
• Knowledge of design systems & component libraries
• Experience with AI-driven UX / conversational interfaces
• Experience in plain language & content design
• Prior experience in training/mentoring HCD teams
• UX certifications (NNG, IDEO, LUMA, CUA, etc.), * Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related field

Additional Notes

• Must be flexible to work overtime/weekends if required
• Long-term opportunity (4 years) with high impact on public healthcare systems

Recruiter Tips (Internal Use)

• Target candidates with titles like:

• UX Strategist

• Service Designer

• Human-Centered Designer

• UX Research Lead

• Strong preference for candidates with government healthcare or Medicaid experience

• Look for end-to-end service design + research + stakeholder management

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including ma…, © 2026 Careerjet All rights reserved