IT Services Coordinator - Storage Services Analyst

Join us onsite in Dearborn, MI as an IT Services Coordinator supporting a global infrastructure services environment. This role is focused on service operations, planning, coordination, reporting, and asset-related support. It is a strong fit for someone who is organized, analytical, collaborative, and comfortable working across business and technical teams to help track work, support planning activities, and keep operational tasks moving forward., + Support service operations within a global infrastructure services environment

• Assist with Jira planning and tracking of epics, user stories, and tasks

• Support asset management activities, including leasing and service contracts

• Assist with current and future planning activities supporting service expansion and adaptation

• Support financial and capacity planning and reporting

• Help coordinate hardware lifecycle activities, including new hardware installation and end-of-life equipment removal

• Help coordinate fiber connections to new devices when needed

• Complete connections originating from server team requests

• Provide troubleshooting support for the server-connected environment

• Work across business and technical teams to support operational execution and future planning

• Bachelor's degree

• 2+ years of IT experience

• Experience with Jira

• Understanding and desire to learn financial processes and methodologies

• Solid understanding of Microsoft Office, specifically Excel

• Ability to analyze complex data and present findings to management

• Excellent verbal and written communication skills with the ability to communicate effectively to all levels of business and IT management

• Strong interpersonal skills, demonstrating integrity in all actions

What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.