IT Field Technician

We are seeking a reliable and tech-savvy IT Field Technician to provide onsite support and repair services for Dell / Lenovo laptops and related hardware. This role requires travel to customer locations to perform diagnostics, troubleshooting, hardware replacement, and software support. Ideal for candidates with flexible schedules and a background in IT support or computer hardware repair., * Travel to client sites to service Dell / Lenovo laptops and peripheral devices.

• Diagnose and troubleshoot hardware issues.
• Perform part replacements (motherboards, screens, hard drives, etc.).
• Install, configure, and update operating systems and drivers.
• Maintain accurate records of repairs, parts used, and service reports.
• Provide exceptional customer service and communicate technical details in an easy-to-understand manner.
• Adhere to service standards and protocols.
• Ensure timely completion of assigned service tickets.

• High school diploma or equivalent (Associate or IT certifications preferred).
• 3+ years of experience in IT support or hardware repair
• A+ Certification or Dell certification (preferred but not required).
• Valid driver's license and reliable transportation.
• Strong knowledge of Windows operating systems and desktop / laptop hardware.
• Excellent problem-solving and communication skills.
• Ability to lift and transport laptops and small equipment (up to 25 lbs).