Implementation Manager

The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow's technology into customer accounts and is the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and customer loyalty targets., * Lead Heartflow's implementation process for integrating our technology into new customer accounts.

• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
• Provide clinically- relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
• Document and track customer feedback, training, complaints, and resolutions in Heartflow's Customer Relationship Management system and help improve knowledge base for customer issues.
• Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team.
• Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
• Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress.
• Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
• Ensuring all Go-Live criteria are fully met and signed off on by both teams, providing critical support during and post activation, Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation The Solution Architect leads CRM implementations and manages pre-sales engagement, ensuring customer satisfaction and project delivery while providing architectural advisory and technical solutions. Top Skills: Crm TechnologiesServicenow ServiceNow, Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation The Senior Director will lead Healthcare Provider Go To Market efforts by leveraging clinical expertise and technology insights to drive pipeline and engage with provider executives, translating operational needs into ServiceNow's platform workflows and strategies. Top Skills: EhrEmrSaaS, ServiceNow

• Positive, energetic personality, comfortable in front of groups/customers.
• Customer-focused and highly adaptable mentality.
• Excellent problem solving ability, especially under pressure.
• Knowledge of hospital operations and hospital implementation of new technologies.
• Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette.
• Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds.
• Ability to delegate and manage goals and activities of other employees.
• Knowledge in at least one of the following:

• Digital health technologies
• Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
• Healthcare management
• Relevant health industry experience for integrating new technologies

• The following skills are preferred, but not required:

• Experience with Salesforce or other CRM tool
• Cardiology clinical, imaging or product experience

Educational Requirements & Work Experience:

• BS, MS, or other relevant education in engineering or sciences
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Project/program management experience required
• Extensive experience with EPIC and/or similar EMR systems required
• Clinical/medical background preferred
• Prior experience working in digital health, healthcare, or a regulated environment preferred, Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation The role requires technical consultation and configuration of ServiceNow's Risk & Resilience products, client engagement, and guiding project delivery. Candidates must have extensive experience in ServiceNow and risk management solutions, along with active certifications. Top Skills: BootstrapCSSHTMLJavaScriptServicenowWeb ServicesXML

Be an Early Applicant Remote Hiring Remotely in United States 100K-120K Annually Mid level Remote Hiring Remotely in United States 100K-120K Annually Mid level The Implementation Manager leads the integration process of Heartflow's technology into customer accounts, manages implementation projects, provides training, and ensures customer satisfaction through effective communication and project management. The summary above was generated by AI, This position has an estimated base salary of $100,000 - $120,000 and discretionary commission-based earnings. #LI-Remote

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. This position is open for the South Central region, with targeted cities but not limited to: Nashville, Tennessee; Atlanta, Georgia; Louisville, Kentucky., With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute