IT Operations Manager
Role details
Job location
Tech stack
Job description
- Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
- Assist in the management of policy development and technology planning
- Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
- Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
- Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
- Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
- Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
- Ensure smooth operations of all IT systems and data security
- Understand and track applicable regulatory and reporting requirements
- Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
- Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures
- Work with senior management to enhance monitoring of critical applications and develop operational run books
- Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
- Establish a stable performance environment by monitoring and analyzing problems
- Ensure problems are identified and solved as rapidly and efficiently as possible
- Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
- Provides estimates, forecasting and work planning assistance
Requirements
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Bachelor's degree or equivalent in Information Technology, or related field
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7+ years'' experience working in an IT Operations production support role in an enterprise environment
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2+ years'' leadership experience
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Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
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Familiarity working with enterprise project planning and resourcing
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Internal and external customer-facing production support experience
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Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
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Knowledgeable with a variety of infrastructure technologies: Windows, VMware
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Active Directory
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Ability to support 24x7 operations
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Detail-oriented, with superior verbal and written communication skills
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Strong critical thinker with problem solving aptitude
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Excellent organizational skills with the ability to juggle multiple tasks at once
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Proactive mindset Preferred:
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ITSM or ServiceNow experience
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Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification.