Senior Scrum Master - Retail/E-commerce
Role details
Job location
Tech stack
Job description
We are seeking a seasoned Scrum Master to join Concord as a full-time consultant, supporting our retail vertical on large-scale initiatives. This role is ideal for someone who thrives at the intersection of Agile delivery and digital commerce, with a solid understanding of web application development lifecycles in retail/e-commerce environments. You'll work closely with cross-functional teams to enable high-performing Agile practices, ensuring timely, high-quality delivery of customer-facing digital solutions. What You Will Be Doing
- Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives.
- Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
- Partner closely with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business and customer outcomes.
- Support teams working across key eCommerce domains such as conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
- Identify, communicate, and remove blockers to ensure predictable, high-quality sprint delivery across distributed teams.
- Coach teams and business partners on Agile best practices, continuous improvement, and enterprise ways of working.
- Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams.
- Monitor and report on sprint metrics (velocity, burndown, team health) and translate insights into actionable improvements.
- Support dependency management, risk mitigation, and cross-team coordination within a scaled Agile environment (e.g., SAFe, LeSS, Nexus).
Requirements
Requirements: must be authorized to work legally in the US without sponsorship, now or in the future., * 7-10+ years as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations.
- Deep experience with eCommerce platforms, digital retail workflows, and optimization of customer-facing experiences.
- Prior experience supporting enterprise-wide programs or multi-team delivery environments.
- Strong understanding of Agile/Scrum and related frameworks; able to coach at the team and stakeholder level.
- Hands-on experience with tools such as Jira, Confluence, and Agile reporting dashboards.
- Relevant certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
- Background working in consulting, enterprise transformation, or high-scale retail environments.
- Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems is a plus.
Benefits & conditions
What We Offer (W2 Employment)
- Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
- Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
- Disability Insurance: Short- and long-term coverage, fully paid by the employer.
- Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
- Employee Assistance Program (EAP): Access to personal and professional support resources.
- Career Growth Opportunities: Pathways for advancement and skill development.
- Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence! Powered by JazzHR