Principal Technical Program Manager - Healthcare Operations

The Principal Technical Program Manager leads the planning, prioritization, and

execution of organization-wide technology initiatives. This role ensures alignment across stakeholders, manages compliance and risk, and drives operational efficiency through structured program delivery and performance oversight., Reporting to the direction of the Chief Product Officer . The position does not have direct reports.

• Coordinating cross-functional teams, vendors, and stakeholders to deliver projects from intake through completion without direct line management.

• Partnering with the CTO to translate future state infrastructure and security initiatives into

executable programs.

• Coordinating and driving technology initiatives, both organization-wide and

departmental, from intake through completion.

• Managing the intake and prioritization of technology initiatives to ensure alignment with

organizational priorities and capacity.

• Coordinating execution across the IT Coordinator, MSP (Endsight), CTO, vendors, and

internal stakeholders without direct line management.

• Developing and maintaining project plans, milestones, dependencies, and delivery metrics.

• Owning compliance driven initiatives, including SOC 2 readiness, audit coordination,

evidence collection, and remediation tracking.

• Identifying opportunities for automation, workflow optimization, and process

improvement across departments.

• Designing and maintaining technology performance metrics and reporting frameworks for IT

functions and vendors; defining KPIs and tracking methods with leadership.

• Developing, managing, and tracking the IT budget, including forecasting, spend analysis, and

variance reporting.

• Proactively assessing and managing technology, delivery, and compliance risks to prevent

issues before they impact operations.

• Providing regular status reporting and executive briefings to ensure transparency and

alignment.

• Addressing delivery issues, resource constraints, and competing priorities as they arise.

• Coordinating technical resources and vendor deliverables during active projects.

• Supporting system rollouts, upgrades, integrations, and change management initiatives.

• Establishing and supporting quality assurance practices during system implementations,

vendor transitions, and platform modernization efforts, including onboarding CyberDynatics and professionalizing internal systems such as Caretrack.

• Aligning project execution with day-to-day IT operations in partnership with the IT

Coordinator.

• Maintaining program documentation and audit artifacts to support governance and

oversight.

• Performing additional duties as required.

At least 3 years of professional experience as a Technical Program Manager, and 7 years total between being a Program Manager and/or Project Manager.

• PMP certification and/or Scrum certification (CSM, PSM, or equivalent).

• Experience as a Technical Program Manager in healthcare, home care, or government-funded services.

• At least 7 years of experience coordinating or leading cross-functional

technology or operational initiatives.

• Experience working with internal IT teams, Managed Service Providers (MSPs), and external technology vendors.

• Self-starter.

• Ability to work with a wide variety of cultures, backgrounds, and abilities.

• Organized and able to maintain focus while managing multiple priorities.

• Ability to coordinate and drive projects from planning through completion.

• Strong communication and interpersonal skills across technical and non-technical

teams.

• Strong problem-solving skills and the ability to navigate ambiguity.

• Experience working across teams and with external vendors or partners.

• Ability to understand how systems, processes, and workflows connect and impact

operations.

• Experience tracking projects, timelines, and deliverables.

• Willingness to continue learning and improving processes.

Nice to have:

• Experience with compliance or audit-related work (e.g., SOC 2 or similar).

• Familiarity with project or workflow management tools (e.g., Monday.com or similar).

The company is an employee-owned healthcare and social services organization that has provided in-home support services for children and adults with disabilities throughout Northern California for decades. The company helps people to live more independently and thrive within their communities. The company has about 50 employees in the corporate office and over 2,000 in the field. This position would interface with about 40 people. The company will pay a salary range of $170-200k, plus 10% bonus, plus the employee stock ownership plan.