Systems Engineer, Datacenter Cloud Operations

The Senior Systems Engineer, Datacenter Cloud Operations [M365, Collaboration & Web Services] is a hands-on position for a subject matter expert in modern enterprise collaboration and web services technology platforms; responsible for the vision, design, establishment of standards, driving future design strategy, solution development, overseeing implementations, configuration management, operations, and maintenance. This role is also responsible for performing and driving day-to-day technical and administrative activities, and maintaining optimal operational efficiency of the enterprise modern collaboration web services in a hybrid cloud infrastructure landscape.

The Senior Systems Engineer, Datacenter Cloud Operations will interact and collaborate closely with application workstreams, information ,security and other technical infrastructure teams, providing deep and broad technical expertise focusing on Modern Enterprise Collaboration and Web Services to guide project planning, prioritization, troubleshooting, and resolution of complex business challenges and issues. This role will also help identify, define, and propose future strategies; establish and document standards, processes, and operational procedures; as well as automation of those processes and procedures that foster continuous advancement of the overall hybrid-cloud infrastructure global landscape.

The role is also responsible for managing day-to-day operational aspect related to Modern Enterprise Collaboration and Web Services; proactively monitoring and administering the global hybrid-cloud and enterprise collaboration and web services technology stack. This may also include designing, planning, installation, configuration, patching, change management review, upgrading, systems refresh, and system data protection. This role will perform these following duties as well as guide daily activities of contractors and managed service provider resources performing support duties for the respective functional area, which may include responding to 24x7 system monitoring and alerting, analyzing system logs for errors and developing solutions; executing approved system change activities; applying upgrades of Operating Systems; planning/perform security vulnerability patching; and resolving customers request submitted via support tickets., Architecture Standards and Strategy: Serve as the subject matter expert/lead technical resource for current and future modern enterprise collaboration, web services, hybrid cloud, and distributed infrastructure to support multiple, parallel projects and global IT initiatives, while maintaining reliability, performance, and ensuring best practices are implemented to shore up business capability related to enterprise collaboration and web services platforms.

Collaborate with application analysts, solution architects, and IT system owners to provide oversight and consultation during technical design, build, test, and operational phases, including active issue management and resolution of global enterprise collaboration and web services infrastructure landscape.

Peer review of technical solution designs to ensure consistency with Global IT Standards and strategic alignments.

Research trends in technologies; determines and proposes trends and technologies applicable to optimizing and advancing IT and business capabilities.

Engineering and Operations: In conjunction with global IT Infrastructure team, evaluate, engineer, plan, install, configure, deploy, and administer solutions related to enterprise communication, collaboration, web services, and hybrid-cloud infrastructure technology components; including maintaining N-1 platforms or system upgrades and patching, system refreshes and/or enhancements across existing and future enterprise landscape as required from lower environments (Sandbox, Dev, Test, QA, Pre-Prod) to production and disaster recovery environment.

In conjunction with managed services provider, perform/supervise/delegate day-to-day administration and operations activities (e.g., monitoring and troubleshooting of the enterprise collaboration, web services, and hybrid infrastructure systems; responding to system problems; systems tuning and capacity management; etc.) utilizing enterprise-standard processes and procedures and leveraging industry best practices. Work directly with internal global IT groups and vendor resources to achieve project goals and provide ongoing support of the system.

Participate in design sessions of technical infrastructure & cloud processes; integrate solutions into existing infrastructure; conduct continuous improvement of standards, processes, & procedure across the functional area of responsibility.

Review, validate, develop technical designs, prototypes, process designs, testing, training, and definitions of support procedures for systems deployment in Cloud/On-Prem infrastructure(s).

Participate in troubleshooting, incident response, change control, testing, and validation of infrastructure changes or problems related to communication, collaboration, and web services across the hybrid-cloud infrastructure and distributed environment.

Participate in off-hours support on-call rotation.

Provide regular communication to IT management and leadership teams on internal team initiatives, Infrastructure-related projects, and other work assignments.

Develop and maintain appropriate documentation for architecture, design, implementation, standard operating procedures, and testing activities.

Prepare formal project documentation, including specifications, requirements summaries, logical system design documents, state diagrams, and test scripts.

Stakeholder and Vendor Management: Build, develop, and grow business relationships with users, within Global IT Infrastructure/Application/Security, and with partner and vendors. This includes working with internal and external infrastructure teams to provide support for both current and future enterprise collaboration and web services platforms.

Enterprise IT industry experience encompassing a wide range of skill sets, roles and industry verticals, including a large-scale global IT operation, design, implementation, migrations, transformations, deployment rollout, including broad experience with driving IT platform architecture/design/administration, service management, and IT governance/control processes

Progressive experience working with 3 or more of the following functional technology areas:

1. Modern Enterprise Collaboration and Web Services platforms and interfaces, including Backend Azure/Office 365 Apps/OneDrive, O365 SharePoint Online, O365 Teams/Teams Sites, O365 Hybrid Exchange Online, O365 Stream, O365 Teams Voice/CPBX/Conference Room, Azure WebApps, Microsoft Fabric & Power Platform (Power BI, PowerApps, Etc), IIS, Apache Tomcat, Domain and Certificate Services, SOAP, XML, RESTful, JSON, AvePoint, etc.

2. Hybrid-cloud technologies supporting and maintaining a global hybrid datacenter with Microsoft Azure cloud infrastructure and Enterprise OpenShift

3. Microsoft Windows hybrid domain infrastructure environment, including Server 2012, 2016, 2019, 2022, SQL Server, and all forms of Active Directory and DNS services

4. Hyper-Converged Infrastructure and datacenter virtualization, Nutanix AHV, Hyper-V, Azure Stack

5. Enterprise database, analytic and reporting platforms ? SQL, Azure SQL Services, Azure DataFactory (including SSIS, SSRS, SSAS, ETL, Power BI), Oracle, mySQL, MogoDB, DB2 and Informix, etc.)

6. Enterprise hybrid-cloud Data backup, recovery, and SAN storage technologies, Commvault, Cisco MDS SAN and Dell/EMC PowerMax array experience preferred

7. Enterprise Modern End User Computing platform technologies for virtual desktop, hosted desktop/applications, & application packaging/delivery such as Azure Windows Virtual Desktop & FSLogic, Intune, MAM/MDM platforms

5 years of experience with infrastructure orchestration and automation (Infrastructure-as-Code, Configuration-as-Code) for provisioning and management of on-premises infrastructure, Azure hosted Infrastructure-as-a-Service and Platform-as-a-Service capabilities (Azure), including virtual networks, virtual machines, and data services

5 years of experience with agile IT framework, CI/CD platforms and tools such as Azure DevOps, Pipeline, Git, Puppet, Chef, or Ansible

5 years of experience with scripting and automating Infrastructure and cloud platforms using scripting languages, tools and management of script libraries such as Azure PowerShell, PowerShell, Azure ARM, Python, Bash, Ansible Tower, Terraform Cloud, Broadcom (CA) Automic

Advanced knowledge of networking, TCP/IP, routers, load balancers and XML gateway devices, including IPv4, IPv6, SFTP, SSH, PKI, TCP/IP, DNS, HTTPS, etc.

Education/Certifications:

Bachelor?s Degree in Computer Science, Software Engineering, Industrial Engineering, Management Information Systems, or related field preferred; or a combination of equivalent education and relevant experience

Certification in Enterprise Collaboration & Web Services Platforms (e.g., Microsoft Azure, O365 SharePoint/Exchange/Teams, Power BI, Power Apps, AWS, Google Cloud Platform)

Combination of Certifications in various Enterprise Collaboration, Web Service and Datacenter Technologies (e.g., O365 SharePoint Online, O365 Exchange Online, O365 Teams, Azure Web Apps, PowerApps, IIS, Apache Tomcat, Virtualization, SAN storage, Data protection, Microsoft, Infrastructure Security, Various Operating Systems & database platforms, etc.)

ITIL Certification and experience preferred

Soft Skills

Communication: Builds positive relationships and uses tact in sensitive situations. Listens to various points of view and relates well to others at all levels. Understands the importance of relationships to ensure team success. Demonstrates compassion and understanding, and openness to other viewpoints in the interest of achieving best possible outcomes.

Action Orientation: Takes initiative and action, with a drive to achieve and be successful. Seeks out challenging situations. Encourages others with positive and energetic support and enthusiasm. Demonstrates the ability to prioritize time and tasks with little direction in order to complete work on schedule. Organized and efficient, with ability to bring order to complex and competing demands.

Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.

Results-Focused: Creates visibility for management and other stakeholders around progress toward key milestones. Contingency plans to anticipate barriers or problems. Provides the necessary focus to accomplish tasks and puts in the necessary effort to ensure the job gets done on time. Pushes through challenges and obstacles to achieve results.

Innovation: Demonstrates a creative approach to problem solving. Understands, adapts, and implements new approaches effectively and efficiently that resolve current and future challenges, while providing unique solutions for the business. Ability to articulate new approaches such that others in the organization understand the value and solution., Enterprise IT industry experience encompassing a wide range of skill sets, roles and industry verticals, including a large-scale global IT operation, design, implementation, migrations, transformations, deployment rollout, including broad experience with driving IT platform architecture/design/administration, service management, and IT governance/control processes

Progressive experience working with 3 or more of the following functional technology areas:

1. Modern Enterprise Collaboration and Web Services platforms and interfaces, including Backend Azure/Office 365 Apps/OneDrive, O365 SharePoint Online, O365 Teams/Teams Sites, O365 Hybrid Exchange Online, O365 Stream, O365 Teams Voice/CPBX/Conference Room, Azure WebApps, Microsoft Fabric & Power Platform (Power BI, PowerApps, Etc), IIS, Apache Tomcat, Domain and Certificate Services, SOAP, XML, RESTful, JSON, AvePoint, etc.

2. Hybrid-cloud technologies supporting and maintaining a global hybrid datacenter with Microsoft Azure cloud infrastructure and Enterprise OpenShift

3. Microsoft Windows hybrid domain infrastructure environment, including Server 2012, 2016, 2019, 2022, SQL Server, and all forms of Active Directory and DNS services

4. Hyper-Converged Infrastructure and datacenter virtualization, Nutanix AHV, Hyper-V, Azure Stack

5. Enterprise database, analytic and reporting platforms ? SQL, Azure SQL Services, Azure DataFactory (including SSIS, SSRS, SSAS, ETL, Power BI), Oracle, mySQL, MogoDB, DB2 and Informix, etc.)

6. Enterprise hybrid-cloud Data backup, recovery, and SAN storage technologies, Commvault, Cisco MDS SAN and Dell/EMC PowerMax array experience preferred

7. Enterprise Modern End User Computing platform technologies for virtual desktop, hosted desktop/applications, & application packaging/delivery such as Azure Windows Virtual Desktop & FSLogic, Intune, MAM/MDM platforms

5 years of experience with infrastructure orchestration and automation (Infrastructure-as-Code, Configuration-as-Code) for provisioning and management of on-premises infrastructure, Azure hosted Infrastructure-as-a-Service and Platform-as-a-Service capabilities (Azure), including virtual networks, virtual machines, and data services

5 years of experience with agile IT framework, CI/CD platforms and tools such as Azure DevOps, Pipeline, Git, Puppet, Chef, or Ansible

5 years of experience with scripting and automating Infrastructure and cloud platforms using scripting languages, tools and management of script libraries such as Azure PowerShell, PowerShell, Azure ARM, Python, Bash, Ansible Tower, Terraform Cloud, Broadcom (CA) Automic

Advanced knowledge of networking, TCP/IP, routers, load balancers and XML gateway devices, including IPv4, IPv6, SFTP, SSH, PKI, TCP/IP, DNS, HTTPS, etc.