Product Technical Support Analyst I

The Product Technical Support Analyst will be part of the On-Site Support Team for one our main clients in Spain. This Team is in charge of running and maintaining FIS software for the clients. The role will involve providing application and technical support and to deliver external and internal training on a regular basis.

The Product Technical Support Analyst will have experience of supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes.

What you will be doing

• Provide first/second level support (both functional and technical) to client's production issues.
• Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products
• Provide general technical assistance to clients testing / implementation tasks
• Coordinate and execute clients' requests to connect into the FIS global proprietary order routing network
• Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary,
• architecture…)
• Provide training to end users and / or client IT staff
• Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments
• Provide input to the management to continually improve overall department effectiveness and operating efficiency

Do you have experience in Scripting?, Do you have a Bachelor's degree?, Bachelor of Commerce/Business, * University degree with strong IT knowledge. Knowledge of the financial market is a plus

• A professional with systematic problem-solving skills; eager to dig into issues for root causes and conclusive resolutions
• Mature, capacity to operate under pressure
• Experience with customer relationship / customer management, customer driven
• Fast learner
• Capable to coordinate with people in different offices and at time zone
• English language skills
• Hard working, looking for a new challenge, willing to operate in a demanding environment
• Basic IT knowledge (Linux / Unix, Scripting / Perl, SQL / Oracle, Java, Excel)

• A competitive salary and benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Training across core financial and FIS solutions
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great work spaces with dedicated and motivated colleagues

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?