AWS Support Engineer

AWS Support Engineer required by a growing software and managed services organisation supporting critical cloud-hosted customer platforms.

This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services., * Day-to-day AWS platform support

• Incident management and service restoration
• Root cause analysis
• AWS infrastructure maintenance
• Patching and upgrades
• Certificate renewals
• Capacity management
• Backup operations
• Monitoring and alerting improvements
• Operational documentation and runbooks
• Release/change execution
• IAM governance
• Security compliance
• Service ownership
• On-call support participation

Technical environment:

• AWS (EC2, S3, RDS, EKS, ElastiCache, VPC)
• Linux
• Terraform
• CloudFormation
• Ansible
• Docker
• Kubernetes
• CloudWatch
• Prometheus
• Grafana
• Loki
• PRTG

• 3+ years in AWS/cloud infrastructure support
• Production environment troubleshooting
• Managed services / SLA-driven support
• Incident response
• Linux administration
• Networking fundamentals
• Cloud security awareness
• Strong communication skills

• Home based working
• Flexible working options
• Career development
• Training support
• Pension
• Life assurance
• Wellbeing support
• Share scheme
• Family-friendly benefits