Technical Support - 24x7

We are looking for a Technical Support Professional to join our team in an L1.5 capacity. In this role, you will support day-to-day production operations, resolve technical issues, and ensure efficient incident, change, and problem management. You will work closely with experienced colleagues, gaining exposure to complex environments while contributing to stable and reliable service delivery.

Responsibilities:

• Perform and manage basic to moderately complex production support activities, including incident, change, and problem management

• Monitor production processes and identify, troubleshoot, and resolve issues

• Escalate more complex incidents or problems to L2 or L3 teams in line with ITIL processes

• Use tools such as Netcool, ServiceNow, PowerShell, SQL, Oracle, and SolarWinds to investigate and resolve technical issues

• Collaborate with cross-functional teams to support smooth integration and delivery of technical solutions.

If you are motivated by problem-solving, enjoy working in technical environments, and want to contribute to reliable and effective support operations, we would welcome your application.

Required technical and professional expertise

• Solid understanding of database management, various operating systems, and multiple programming languages
• Proficiency in using Netcool, SNOW, PowerShell, SQL, Oracle, and Solarwinds tools
• Excellent problem-solving and communication skills
• Ability to work independently and learn from senior team members
• Familiarity with the ITIL framework

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred technical and professional experience

• Knowledge of virtualization technologies (VMware, Hyper-V)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with network diagnostics and troubleshooting
• Understanding of network protocols and standards

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you--supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.