ServiceNow Systems Engineer

our team focuses on improving the engineering experience and productivity across the company. To help us empower our employees, we are looking for a skilled engineer to fill the role of ServiceNow Engineer. This engineer will bring technical expertise in core ServiceNow platform capabilities, IT Service Management (ITSM), IT Asset Management (ITAM), and CMDB/CSDM., Platform Strategy:

• Participate in the overall design strategy of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices.
• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform.
• Assist in defining platform roadmaps, by ensuring scalability, performance, stability, and audit compliance.
• Assist in the design of workflows, integrations, and modules to extend the ServiceNow platform''s capabilities.
• ServiceNow Implementation & Optimization:
• Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, and other relevant modules.
• Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards.
• Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs.
• Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders.
• Recommend and apply technical best practices.
• Stakeholder Engagement & Communication:
• Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones.
• Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success.
• Engage with leadership and management to understand business objectives, recommending solutions that deliver tangible value and measurable outcomes.
• Preferred: Provide mentorship and guidance for a team of ServiceNow engineers.
• Continuous Improvement:
• Bring sound technical governance and best practices to continuously improve platform performance and operational efficiency.
• Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform.
• Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems.

• 8+ years of experience with ServiceNow, including deep technical expertise in core platform, ITSM and ITOM, CMDB/CSDM; strong preference for HAM, SAM, SecOPs, GRC, Service Catalog, Employee Center and Integration Hub.
• Preference for experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.
• Proven experience with process governance and delivering large-scale projects.
• Technical Skills:
• Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• Strong understanding of core platform, ITAM, ITOM, CMDB
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes.
• Nice to have Perl and Python programming in *NIX environment.
• Experience with Agile, Scrum and Kanban development methodologies.
• Mentorship & Communication:
• Preferred: demonstrated ability to mentor technical teams
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders.
• Education/preferred Certifications:
• Bachelor''s degree in IT, Business, or related field preferred or equivalent work experience.
• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL v3/v4 certification
• Certified Technical Architect (CTA)