IT - Technical Support Specialist

Redwood Family Care Network
Ontario, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 60K

Job location

Ontario, United States of America

Tech stack

Microsoft Windows
iOS
Apple Mac Systems
System Configuration
Dynamic Host Configuration Protocol
Linux
DNS
Networking Hardware
Virtual Private Networks (VPN)
Networking Basics
Remote Desktop Services
TCP/IP
Virtual Local Area Networks
Wireless Access Point
Information Technology
Gsuite

Requirements

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

  • Strong knowledge of operating systems: Windows, macOS, and Linux.

  • Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.

  • Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).

  • Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.

  • Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.

  • Troubleshooting hardware, software, and peripheral devices.

  • Knowledge of remote desktop tools and diagnostic utilities.

  • Understanding of mobile device support (iOS and Android).

  • Basic knowledge of cybersecurity best practices.

  • Experience with ticketing/helpdesk systems., * Minimum Education : Associates or Bachelors in IT, computer science or related field, OR equivalent work experience

  • Certifications

  • CompTIA A+

  • Network+

  • Security+

  • Google IT Support Professional Certification

Benefits & conditions

  • Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
  • HSA, Health Care FSA and Dependent Care FSA
  • EAP (Employee assistance program)
  • Employee discount program
  • PTO (Paid time off)
  • Dayforce Wallet Daily Pay
  • Pre-Tax 401(k)
  • After-Tax Roth
  • Tuition discount through Capella University

About the company

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

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