Devops Engineer

Write, review, and execute T-SQL scripts to support customer data migration requests

Validate data integrity before and after migration operations

Document migration procedures and outcomes for repeatability

Work within established change control processes when executing scripts against production databases

Tier 2 Platform Support

Own escalated support tickets from triage through resolution and documentation

Investigate issues across Azure-hosted web apps, APIs, and databases using logs, query results, and Azure Monitor

Debug production issues and develop workarounds; coordinate code-level fixes with the Dev team

Communicate clearly with both internal teams and external clients - translating technical findings into plain language and setting accurate expectations

Maintain accurate, complete ticket documentation throughout the lifecycle

Deployments & Release Operations

Execute deployments to non-production environments independently

Execute production deployments under supervision; progression toward independent ownership over time

Author, test, and execute schema and data upgrade scripts without supervision

Work within Azure DevOps pipelines and follow established change control processes

Scripting, Automation & Infrastructure

Write C# and PowerShell to automate operational tasks

Operate the team's administrative utility

Manage Azure infrastructure: web apps, Functions, APIs, Azure SQL Database

Administer Linux (Ubuntu) VMs as needed

Perform administrative tasks in Citrix, Salesforce, and other third-party platforms

Assist with vulnerability remediation

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Years of Experience - 2-5 years experience Background in a technical support, IT operations, or DevOps role, or equivalent hands-on experience

Proficient in T-SQL

Proficient in SSMS or equivalent database tooling

Experience owning support tickets end-to-end

Comfortable working directly with production infrastructure and client data

Clear written communication for ticket documentation and internal handoffs

Experience with schema changes, data migrations, and upgrade scripting

C# - able to read, write, or modify scripts and small utilities

PowerShell scripting for automation or administration

Familiarity with Azure Monitor or equivalent observability tooling

Linux/Ubuntu administration experience Familiarity with Azure - web apps, Functions, APIs, and Azure SQL Database

Experience with Azure DevOps or similar CI/CD pipeline tooling

Experience with GIT

Zendesk ticketing system