Transportation Control Tower Analyst

We are seeking a detail-oriented and analytical Transportation Control Tower Analyst - Ocean to support global ocean freight operations across import and export flows. In this role, you will provide end-to-end shipment visibility, manage exceptions, and coordinate across carriers, ports, and internal teams to ensure efficient and reliable transportation.

You will act as a central point of contact across the supply chain, proactively identifying disruptions and driving resolution to maintain on-time delivery, cost efficiency, and compliance.

Note: Prior ocean freight experience is required for this role., Ocean Freight Operations

• Manage international ocean shipments (FCL and LCL) from origin through final inland delivery
• Track vessel schedules, port congestion, rollovers, and ETA changes
• Monitor and resolve shipment exceptions, including delays, detentions, demurrage, and customs holds
• Coordinate pre-carriage and on-carriage activities, including drayage and intermodal movements

Carrier & Stakeholder Coordination

• Serve as a liaison between ocean carriers, NVOCCs, freight forwarders, ports, and logistics providers
• Monitor carrier performance against KPIs, including transit times and reliability
• Support service lane management and carrier allocation strategies

Exception Management & Issue Resolution

• Manage shipment issues within a control tower or case management framework
• Conduct root cause analysis and implement corrective actions
• Communicate risks, impacts, and recovery plans to stakeholders

Data Analysis & Reporting

• Analyze transportation data to identify trends, risks, and performance gaps
• Develop and maintain dashboards and reports using Power BI or Tableau
• Provide actionable insights to improve service levels and efficiency

Cost Optimization

• Identify opportunities to reduce freight and accessorial costs
• Support rate analysis and carrier performance review processes
• Monitor and dispute demurrage and detention charges

Compliance & Documentation

• Ensure compliance with international trade and customs regulations
• Validate Bills of Lading and shipping documentation accuracy
• Assist in resolving customs clearance issues

Process Improvement

• Drive continuous improvement initiatives to enhance shipment visibility and operational efficiency
• Support system implementations, carrier onboarding, and process standardization

• Hands-on experience in ocean freight operations (required)
• Strong analytical, communication, and problem-solving skills
• Experience with Transportation Management Systems (TMS) or control tower platforms
• Proficiency in data analysis and reporting tools, * Experience in a global control tower environment
• Knowledge of demurrage and detention management
• Experience using Power BI or Tableau for reporting and dashboards
• APICS or CSCMP certification