Microsoft Dynamics 365 CRM Engineer

• Design, develop, and support Microsoft Dynamics 365 CRM solutions using model-driven apps and UCI.
• Implement JavaScript-based form customizations using Client API.
• Develop plugins, custom actions, and custom APIs.
• Build and extend Power Apps solutions and PCF controls.
• Manage solution lifecycle, including packaging and deployment of managed solutions.
• Configure and maintain security roles, business units, and team-based access models.
• Integrate with Dynamics Web API and handle JSON-based data exchanges.
• Support and implement Omnichannel for Customer Service and Azure Communication Services.
• Troubleshoot complex CRM issues and recommend optimized technical solutions.

• 8+ years of Microsoft Dynamics 365 CRM experience
• Strong Power Apps / Power Platform engineering experience
• Model-driven apps and UCI experience
• JavaScript customization using Client API
• Plugins, Custom Actions, Custom APIs
• PCF Controls
• Dynamics Web API
• Solution management (managed/unmanaged solutions)
• Security roles, business units, and team structures
• JSON data handling
• Omnichannel for Customer Service
• Azure Communication Services

Experience:

• Extensive hands-on experience delivering enterprise Dynamics 365 CRM solutions
• Proven ability to troubleshoot and resolve complex technical issues
• Experience with large-scale CRM deployments preferred

Education:

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.