Technical Analyst

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Logs and tracks problems; reviews problem tracking databases

Performs facility-based moves, adds, and changes (MACs), as needed

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

Aids and trains users on division and facility technology

Performs preventative maintenance

Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

Effectively works with customers, Service Desk and Technical Services personnel

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Do you have experience in IT?, Bachelor's degree in information systems or healthcare related field is preferred

EXPERIENCE

Must have one year IT experience

CERTIFICATE/LICENSE

Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

Occasional/ Intermittent Travel Required

1 years experience Required: Years of Experience

Pulled from the full job description

• Loan assistance
• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, HCA Florida Fort Walton-Destin Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Do you have the career opportunities as a(an) Technical Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Florida Fort Walton-Destin Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.