Technical Support Specialist

We are seeking a Technical Support Specialist to provide technical troubleshooting and customer support for mission-critical technology solutions. The ideal candidate will have strong experience in hardware, software, networking, and application support within a fast-paced technical environment., * Provide technical support via phone, email, and web

• Troubleshoot hardware, software, and networking issues
• Manage and resolve support tickets efficiently
• Document issues, resolutions, and troubleshooting steps
• Collaborate with Product and Engineering teams
• Support customers with outage notifications and escalations
• Maintain knowledge base articles and FAQs

• Experience in Technical/Application Support roles
• Strong knowledge of Windows Servers, Windows OS, and Linux
• Networking experience with VLANs, VPN, DHCP, TCP/IP, Routers & Switches
• Knowledge of Azure Cloud, SSL/TLS, and PowerShell scripting
• Familiarity with VMware/Hyper-V is a plus
• Excellent troubleshooting and communication skills Preferred Certifications: CompTIA A+, CCNA, MCSE, Linux Certifications, High School Diploma required; IT-related degree preferred.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement o CompTIA A+ o CCNA o MCSE o Technical Support o IT support

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