Software Support Specialist
Role details
Job location
Tech stack
Job description
The Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship. WHAT YOU WILL DO...
- Provide continuous software support solutions to Azalea Health customers in a timely manner
- Interact with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communications
- Maintain clear, concise documentation of all support matters
- Effectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issues
- Manage the help content and support ticketing system
- Assist in testing and implementing software upgrades, as well as any associated communication with the Software Development department
- Maintain current, relevant knowledge of Azalea's software products and services
- Partner with product teams, departments, and functional units to resolve software application issues
- Upsell current clients and occasionally conduct product demonstrations to potential clients, Job Title: Accounts Payable Specialist Job Type: Temporary to hire Location: Tucker, GA 30084 (Fully on-site) Shift: 1st, M-F Pay: $28+ (DOE) Essential Job Duties & Respo…
- 10 days ago
Requirements
- High School Diploma or equivalent required. Bachelor's degree in Business, Communications, Operations or related field preferred
- Strong customer service and client relations acumen
- Prior experience in Healthcare or Healthcare IT preferred
- Excellent verbal and written communication skills
- Excellent computer skills with strong proficiency in web-based and SaaS applications
- Flexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executives
Benefits & conditions
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Demonstrating humility; partnership and collaboration is who we are and how we operate
- Tapping into your innovative side; conventional is not always correct
HOW WE INVEST IN YOU...
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Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
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Generous employer sponsored subsidy towards employee's medical insurance premiums
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Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
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Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
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Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities