UC Contact Center Engineer II

Our client, a technology-focused company, is seeking a UC Contact Center Engineer II to support their on-site team at Plantation, Florida. This opportunity involves working with complex contact center architectures and supporting customer experience systems in a collaborative environment., * Serve as an expert in Genesys CloudCX capabilities, evaluating requests and documenting requirements.

• Provide proactive maintenance, troubleshoot IVR systems, and conduct root-cause analysis.
• Assist with unit and quality assurance testing to ensure system integrity.
• Support customer acceptance testing and resolve any technical issues that arise.

Do you have experience in System design?, * Comprehensive understanding of telephony systems, including WebRTC, SIP, VoIP, and QoS.

• Experience supporting and administering PureCloud (Genesys Cloud).
• Proven ability to develop architect flows, scripts, and IVR/ACD attendant scripts.
• Knowledge of contact center technologies such as ACD, dialers, call recordings, and WFM.
• Strong systems planning skills and familiarity with omni-channel technologies.

3.73.7 out of 5 stars Plantation, FL 33322 $85 - $90 an hour - Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Commuter assistance, Perks and Benefits:
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.