Deskside Support Engineer

We are seeking a highly skilled Deskside Support Engineer to provide comprehensive technical support within our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network connectivity, and ensuring seamless IT operations across various platforms including Windows, macOS, and Linux. This role offers an excellent opportunity to utilise your expertise in IT support, customer service, and technical troubleshooting to enhance user experience and operational efficiency., * Deliver in-person and remote support for desktop, laptop, and peripheral hardware issues.

• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux.
• Manage user accounts and permissions using Active Directory and BMC Remedy.
• Configure and maintain network components including LAN, VPN, DNS, TCP/IP, and firewalls to ensure secure connectivity.
• Support the deployment and management of software applications via SCCM and ServiceNow.
• Assist with hardware setup, upgrades, and repairs for desktops, servers, and other IT equipment.
• Document incidents and resolutions accurately within ticketing systems such as Jira or ServiceNow.
• Communicate effectively with end-users to provide clear guidance on technical issues while maintaining excellent customer service standards.
• Collaborate with the IT team to improve existing support processes and contribute to system upgrades.

Do you have experience in Technical support?, * Proven experience in desktop support or help desk roles within a corporate environment.

• Strong knowledge of computer networking principles including LAN, TCP/IP protocols, DNS configuration, VPNs, firewalls, and TCP troubleshooting.
• Hands-on experience with Microsoft Windows Server environments, Active Directory management, and Microsoft Office applications.
• Familiarity with macOS and Linux operating systems is desirable.
• Experience supporting hardware components such as computer hardware peripherals and network devices.
• Proficiency in using management tools such as SCCM, ServiceNow, Jira, BMC Remedy for incident tracking and deployment tasks.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analytical skills necessary for diagnosing complex technical issues swiftly and efficiently. This position provides an engaging environment for IT professionals eager to apply their technical expertise while delivering exceptional customer support in a dynamic organisation.