Network Coordinator

We are looking for a Network Coordinator to serve as the operational backbone of our network. If you have a sharp eye for data integrity, a passion for high-quality repair standards, and the communication skills to manage complex escalations, this is your next career move.

The Role You will own the administration and performance support processes that keep our UK-wide network running smoothly. You aren't just managing a database; you are ensuring that every repairer in our network is compliant, capable, and performing to the highest standards.

Critically, you will be the central point for Rectification Works. When a repair isn't right the first time, you take charge, managing the return process and ensuring the customer is left satisfied.

What You'll Do

• Network Command: Own the end-to-end administration of our repairer database, maintaining audit-ready records and ensuring total compliance.

• Problem Solver: Take the lead on Rectification Works. When issues are identified post-repair, you manage the logistics and communication to get the vehicle back to the repairer and resolve it quickly.

• Performance Driver: Monitor network data, escalating delays (over 30 days Key-2-Key) and collaborating with Network Managers to drive corrective action.

• Tech Integration: Ensure repair locations are fully set up on our software platform to maintain seamless repair-by-repair communication.

• Reporting & Insights: Audit long-running repairs and produce actionable data that helps us improve outcomes for customers and clients.

Do you have experience in Transportation management systems?, * Industry Experience: Claims management or accident repair operations. You need to know how the UK motor insurance industry ticks.

• Data Obsessive: Highly organised with a track record of owning data and processes that support large-scale operations.

• Communication Ace: You can hold professional, firm conversations with repairers, work providers, and internal stakeholders.

• Escalation Expert: You don't break a sweat when dealing with long-running repairs or high-level customer complaints.

• Systems Savvy: Proficient with claims management systems and data reporting tools.

Are you the operational anchor we're looking for? National Accident Repair Group is the UK's leading accredited repair network. We pride ourselves on using data, technology, and industry-leading expertise to deliver a seamless repair journey for the country's biggest insurers and fleets.