Senior Repairs Administrator

• Managing day-to-day workflow within the responsive repairs team
• Leading, supporting, and motivating a team of up to 15 staff members
• Monitoring and tracking KPIs to ensure service delivery targets are achieved
• Delivering a high standard of customer service and resolving escalated queries
• Managing repairs administration processes from job allocation through to completion
• Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
• Ensuring works are scheduled efficiently and completed within agreed timescales
• Producing reports and analysing performance data to identify improvements
• Maintaining accurate records and updating internal systems
• Supporting senior management with operational and performance reporting
• Ensuring compliance with company procedures and service level agreements

• Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
• Experience working within responsive repairs, social housing, or maintenance environments
• Proven experience managing or supervising teams
• Strong understanding of KPI management and service performance monitoring
• Excellent customer service and communication skills
• Ability to work effectively within a fast-paced environment
• Strong organisational skills with excellent attention to detail
• Confident using Microsoft Office and internal scheduling systems
• Ability to prioritise workload and manage multiple tasks effectively

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment., Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.