IT Graduate

• Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
• Maintain and support Email, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
• Use the Company's ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
• Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
• Perform daily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
• Document technical knowledge in the form of notes and manuals.
• Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributing at team meetings.
• Ensure all company policies, procedures and working practices are adhered to.
• Participate in on site customer/supplier audits as required.
• Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
• Participate in projects to success via SMART objectives.

• Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Self-motivated with excellent time management and communication skills
• A current driver's license/own transport is required.
• Out of hours support may be required from time to time in this role

Desirable

• Certification in Microsoft, Linux, Cisco, or similar technologies.
• Previous industry experience through a placement year

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression