IT Services Support Manager

We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations.

You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.

You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely., * Provide technical support and contribute to the delivery of ICT services across the organisation.

• Line manage senior technical staff and specialist systems roles
• Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
• Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
• Maintain and regularly review support documentation to ensure accuracy and effectiveness.
• Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
• Provide technical leadership on system integrations and interfaces with third-party applications.
• Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
• Manage workload effectively across operational support and project delivery.
• Ensure high data quality through detailed analysis and validation of system data.
• Support the ongoing improvement, security, and resilience of ICT systems and services.

• Proven experience in an ICT support and delivery environment.
• Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
• Understanding of system integration principles and software testing methodologies.
• Strong background in enterprise architecture, infrastructure, and network design.
• Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
• Strong customer focus with a commitment to delivering high-quality service.
• Excellent communication skills, with the ability to explain technical concepts in plain English.
• Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
• Strong influencing, negotiation, and stakeholder management skills.
• Ability to build effective working relationships with colleagues, suppliers, and partners.
• Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
• High level of attention to detail, particularly when working with data and systems.
• Strong verbal, written, and presentation skills.
• Commitment to continuous professional development.
• Ability to work flexibly to support operational requirements.
• High levels of integrity and confidentiality when handling sensitive information.
• Full driving licence and willingness to travel as required.

This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work., * Substantial holiday allowance plus bank holidays

• Very generous pension
• Flexible working with reasonable start/finish times
• And much more