Salesforce Platform Support Specialist

Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We're looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.

What You'll Do

• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow

• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects

• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets

• Use Apsona, Data Loader, and Workbench to import, update, and export data

• Support Salesforce Service Cloud features such as case management and automation

• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions

• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency

• Minimum 3+ years of hands-on Salesforce platform experience in a production environment (not end-user experience)

• Direct experience supporting Salesforce as a technical resource: troubleshooting, data operations, permissions, and integrations

• Salesforce Admin and Service Cloud certifications are a plus

• Technical support background with experience using ServiceNow or similar ticketing tools; call center support experience preferred

• Strong communication skills and a customer-first mindset

• Ability to work collaboratively, share knowledge, and support team success

• Experience with APIs and Postman for debugging or workflow validation, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.