US Change Manager

• Lead and drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Manage and resolve complex, multi-faceted projects and system implementations supporting strategic transaction banking initiatives across multiple geographies
• Prepare detailed action plans, conduct research/analysis, coordinate UAT efforts, define business requirements, and document procedures/policies
• Serve as SME and liaison with internal users, suppliers, and external regulatory bodies where required
• Contribute to the development and execution of future-state service and operating models for cash management operations
• Support optimization initiatives focused on multinational transaction banking operations across the U.S., Mexico, and Canada
• Develop detailed understanding of transaction banking products, operating models, and operational frameworks
• Assist with development of management reporting, MIS metrics, and operational dashboards for senior leadership
• Design and reengineer operational processes and tools to improve efficiency, reduce risk, and lower operational costs
• Document operational processes and procedures to support risk management and governance initiatives
• Drive cross-functional collaboration and ensure milestone delivery within established timelines
• Ensure adherence to operational risk, regulatory compliance, AML/ATF, and conduct risk frameworks
• Foster a high-performance, collaborative, and inclusive team environment

• 8+ years of Change Management experience within enterprise environments
• 5+ years of management experience supporting Transaction Banking products and operations
• Strong understanding of Corporate/Commercial Deposits and back-office operational processes/interfaces
• Experience with operational risk management techniques and governance frameworks
• Advanced proficiency with Microsoft Office tools including Visio, PowerPoint, and Excel
• 3+ years of experience utilizing JIRA and Confluence for business analysis and project delivery
• Experience with Agile and Waterfall project methodologies
• Strong process mapping, documentation, and workflow optimization capabilities
• Excellent communication, stakeholder management, and influencing skills
• Ability to manage multiple priorities independently in fast-paced environments

Preferred Skills:

• CBAP, CCBA, or related business analysis certification
• Financial Services or Transaction Banking industry experience within large enterprise organizations
• Experience supporting multinational banking operations and cash management platforms

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .