Desktop Support Specialist I

CHL Systems is seeking a Desktop Support Specialist I to provide hands-on technical support for employees across our organization. This role serves as a first point of contact for day-to-day IT issues, including hardware, software, user account, and basic network troubleshooting. This is a great opportunity for someone early in their IT career who enjoys helping people, solving problems, and learning in a collaborative, fast-paced environment. The Desktop Support Specialist I will work closely with the IT team to support daily operations, maintain reliable systems, and contribute to ongoing technology initiatives. This position provides a strong foundation for building technical skills and offers a clear growth path into a Desktop Support Specialist II role, where responsibilities may expand into more complex troubleshooting, deeper system ownership, and increased involvement in IT projects., * Serve as a first point of contact for employee technical support needs

• Provide first-level support for hardware, software, and basic networking issues
• Troubleshoot Windows operating systems and common business applications, including Microsoft 365
• Respond to IT support requests in a timely and professional manner
• Escalate more complex issues to senior IT team members when needed

Equipment, Accounts & Daily IT Operations

• Set up, configure, and maintain desktops, laptops, mobile devices, and related equipment
• Support employee onboarding and offboarding, including equipment setup and account access
• Assist with password resets, user account updates, and basic Active Directory tasks
• Help maintain IT asset inventory, including hardware, peripherals, and assigned equipment
• Support system updates, security patches, and routine maintenance activities

Documentation, Ticketing & Team Support

• Document support requests, troubleshooting steps, and resolutions in the ticketing system
• Follow established IT procedures and support workflows
• Help ensure support requests are completed within established service expectations
• Collaborate with IT team members to resolve issues and improve support processes
• Participate in ongoing training and technical skill development
• Contribute to IT projects as needed, * Work is performed primarily in an office setting within a manufacturing environment
• Occasional presence on the manufacturing floor may be required
• Moderate noise level typical of a business office, with occasional exposure to shop floor activity
• May require limited exposure to moving mechanical parts and airborne particles when visiting production areas
• PPE required in designed areas
• Regularly required to sit, talk, and hear
• Frequently required to use hands, reach, and work with computer equipment
• Occasionally required to stand, walk, stoop, kneel, crouch, crawl, climb, or balance
• Must be able to lift and/or move up to 50 pounds as needed
• Close vision, distance vision, and ability to adjust focus required

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• Basic understanding of desktop support, computer hardware, software, and troubleshooting
• Familiarity with Windows desktop operating systems and common business applications
• Strong communication and customer service skills
• Ability to stay organized, follow procedures, and manage multiple support requests
• Willingness to learn, ask questions, and escalate issues appropriately
• Strong attention to detail and follow-through, * Associate degree in Information Technology, Computer Science, or a related field
• Equivalent technical training, certifications, or relevant coursework
• 1-2 years of desktop support, help desk, or technical support experience
• Internship, academic project, or hands-on technical support experience considered
• Familiarity with ticketing systems and standard IT support workflows
• Basic knowledge of Active Directory, including user accounts, passwords, and permissions
• Basic understanding of networking concepts such as IP, DNS, and connectivity troubleshooting
• Exposure to virtualization technologies such as VMware

You'll Be Successful Here If You

• Enjoy helping people solve technical problems
• Can communicate clearly with both technical and non-technical users
• Are patient, professional, and customer-focused
• Like hands-on troubleshooting and learning new systems
• Can follow documented processes while knowing when to ask for help
• Stay organized and calm when handling multiple requests
• Want to grow your career in IT within a stable, team-oriented company

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive compensation with growth opportunities
• Weekly pay
• Medical, dental, vision, PTO, paid holidays, and 401(k) with company match
• Stable, family-owned manufacturing company with 65+ years in business
• Collaborative, team-oriented culture
• Opportunity to grow your technical skills in a hands-on IT support role
• Exposure to both office and manufacturing technology environments

For more than 65 years, CHL Systems has been a trusted leader in designing and manufacturing custom automation and material handling solutions. Serving the food, pharmaceutical, and general manufacturing industries, we combine innovation, craftsmanship, and a family-oriented culture to deliver high-quality systems that keep our customers' operations moving.