NOC Technician

The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members., * Assist customers with onsite installation and service requests.

• Assist with colocation equipment installations.
• Provide immediate customer interaction support via ACD, e-mail and portal request.
• Consistent monitoring of all events related to facilities, managed services, network, and power.
• Physical server monitoring, management, and support.
• Perform routine routines and equipment readings throughout data center facility.
• Maintain a working level of proficiency with all DartPoints' co-location, Cloud, and Managed

Service platforms.

• Actively monitor all security and video surveillance systems.
• Serve as backup to local teams for facility related activities.
• Establish and maintain security access via badge and biometrics for all customers.
• Properly identify all visitors and provide escort to specified premise equipment.
• Maintain and monitor ticket queue and assist in the ticket quality and review process.
• Receive, pack and ship customer equipment as required.
• Ensure escalation events and issues are routed to proper departments in pre-determined periods

of time.

• Maintain and manage DartPoints abuse inquiries and notices to customers.
• Provide Initial troubleshooting of customer related issues and events.
• Routine updates DartPoints' Knowledge Base (KB) including documentation of changes.
• Other duties as assigned by Supervisor or Manager.

Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High School Diploma or Equivalent

• College course work in related field or equivalent work experience
• Must have a valid driver's license, reliable transportation and be able to pass a full background

check.

• Demonstrated ability to work in a team environment.
• Experience in a customer service, technical or client support role
• Strong organizational & time management skills required.
• Proficiency in MS Office products
• Excellent communication and interpersonal skills; ability to work with all levels of

organization.

• Employees must complete individual quarterly objectives as assigned.
• Employees must demonstrate commitment to all corporate core values: Customers First,

Integrity, Initiative, Problem-Solving

• Preferred
• Help Desk or Data Center experience - 0 - 2 years.
• Experience with ConnectWise, or other ITSM applications - 0 - 2 years
• Troubleshooting process and procedures - 0 - 2 years
• Certifications: CCNA, CCNP, Network+

Other

• Must be able to work flexible day and evening hours, weekends, and holidays.
• Must be able to climb ladders and assist with installations.
• Must be able to lift equipment and packages of 50lbs or greater.
• Exposure to moderate noise levels