Associate IT Operations Engineer

Iconvergence, Inc.
Carson, United States of America
20 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 67K

Job location

Carson, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Continuous Integration
Dynamic Host Configuration Protocol
DevOps
DNS
Video Game Development
Hyper-V
Information Technology Operations
Virtual Private Networks (VPN)
Network Architecture
Networking Basics
Perforce
TCP/IP
Virtual Local Area Networks
Wide Area Networks
Wi-Fi Technology
Graphics Processing Unit (GPU)
Peripherals
Firewalls (Computer Science)
GIT
Computer Equipment
Build Tools
Software Version Control
Jenkins
VMware

Job description

  • Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
  • Support game development workstations and performance-critical tools.
  • Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches).
  • Maintain on-prem servers, storage, virtualization, and build pipelines.
  • Monitor system health, resolve incidents, and escalate when required.
  • Maintain documentation, asset inventory, and operational runbooks.
  • Improve IT workflows, automation, and service efficiency.
  • Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce).

Requirements

Do you have experience in macOS?, * Five+ years in IT operations, service desk, or infrastructure support.

  • Experience supporting Windows and macOS in production environments.
  • Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
  • Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)
  • Familiarity with DevOps tools or build systems in game or software environments.
  • Experience troubleshooting PC hardware, GPUs, and peripherals.
  • Strong customer service mindset and problem-solving skills.
  • Clear communication with developers, artists, and production teams.
  • Ability to prioritize in fast-paced studio environments.
  • Proactive, detail-oriented, and service-driven.

Apply for this position