Payment Systems Specialist

• Service: Provides responsive, solution-focused support to internal teams, vendors, and members regarding payment-related inquiries.
• Attention: Maintains high accuracy when processing transactions, reviewing files, and identifying discrepancies across multiple payment channels.
• Pride: Takes ownership of daily payment operations, ensuring all files are validated, balanced, and completed within required timelines.
• Value: Identifies process improvements that enhance efficiency, accuracy, and overall payment system performance.
• Advocate: Collaborates with teams and external partners to resolve issues, strengthen workflows, and support operational success., The Payment Systems Specialist plays a critical role in ensuring the accuracy, efficiency, and compliance of daily payment operations. This position oversees ACH processing, share drafts, bill pay, ECM loan payments, and ATM/debit card transactions. Responsibilities include validating processing files, researching and resolving exception items, and maintaining proper documentation to support financial integrity.

This role also supports accounting functions by preparing journal entries, balancing payment-related files, and ensuring all transactions are complete and accurate prior to submission. The specialist partners closely with internal departments, vendors, and management to resolve issues, answer questions, and maintain smooth system operations.

The Impact Behind This Role

• Ensure accurate and timely processing of all payment systems, supporting uninterrupted member transactions
• Maintain compliance with regulatory requirements and internal controls across all payment channels
• Protect the integrity of financial data through detailed validation, reconciliation, and recordkeeping
• Minimize risk by identifying discrepancies, resolving exceptions, and preventing errors
• Support operational excellence through collaboration, communication, and continuous improvement initiatives
• Contribute to reliable financial reporting through accurate accounting entries and file balancing

Do you have experience in Customer inquiry handling?, Do you have a High school diploma or GED?, You'll love this role if you're someone who thrives in a detail-driven environment, enjoys working behind the scenes to keep financial operations running smoothly, and takes pride in accuracy and compliance. You are analytical, dependable, and proactive in identifying and resolving discrepancies. You communicate clearly with both internal teams and external partners and are motivated by maintaining efficient, secure payment systems., * At least six months of credit union or banking experience; accounting or accounts payable experience preferred.

• High school diploma or GED required; coursework in accounting or business a plus.
• Strong attention to detail and analytical skills
• Ability to manage multiple processes and deadlines in a fast-paced environment.
• Effective communication skills with the ability to explain payment-related issues clearly.
• Experience working with automated systems, PC software, and financial processing platforms.