IT Operations Engineer

TLScontact is seeking a skilled and reliable IT Field Operations Engineer to support IT infrastructure and end-user systems across our U.S. operations. This role ensures proper deployment, configuration, maintenance, and security compliance of IT equipment and systems., Technical Deployment

• Execute technical setups and support activities at visa center sites
• Perform racking and cabling of servers, switches, and other equipment
• Collaborate with network engineers for equipment installation and initial configuration
• Oversee contractors' work, ensuring alignment with project specifications and timelines
• Travel on missions within the country and abroad as required by business need

Maintenance and Support

• Maintain OS and application installations, including security patches
• Monitor and maintain cooling systems, PDUs, UPS systems, and other infrastructure to prevent downtime
• Assist with user account and permission management
• Fixing and maintaining printers, scanners, biometric kits, kiosks, and other IT equipment
• Troubleshoot, upgrade, and optimize existing infrastructures to improve overall performance and meet evolving requirements

Surveillance and Endpoint Management

• Set up and maintain surveillance systems, such as QVR Pro, livestreams, and door access control
• Manage inventory, user accounts, and mobile devices, ensuring compliance with company policies
• Ensure regular updates and security patching for endpoints

Procurement and Asset Management

• Handle procurement of IT equipment and ensure timely delivery to support operations
• Maintain accurate records of IT assets and manage asset inventory effectively
• Source hardware equipment and organize comprehensive buying lists, ensuring cost
• effectiveness and quality with collaboration with Procurement team

Other Responsibilities

• Collaborate with vendors for service contracts and equipment maintenance
• Participate in audits and support resolution of findings

Do you have experience in Teamwork?, * Minimum 2 years IT support or IT engineering experience

• Experience with Active Directory
• Strong troubleshooting and problem-solving skills
• Ability to support multiple locations, * IT: 1 year (Preferred)

Ability to Commute:

• Washington, DC 20036 (Preferred)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Employment Classification: Full-Time, Salary - Exempt
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage
• Retirement Plan: 401(k) plan access
• Paid Time Off (PTO): Standard PTO in accordance with company policy
• Work-Life Balance: Supportive environment with flexibility to travel as needed for business requirments

Why Join TLScontact?

• Competitive salary with growth opportunities
• Comprehensive training and career development
• Inclusive and collaborative work environment
• Be part of a global leader in visa and consular services, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service.