Lead Information Systems Analyst

The Lead Information Systems Analyst's role is to oversee the enterprise software support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions. The Lead Information Systems Analyst will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level., * Provide technical expertise to lower-level Analysts.

• Provide leadership to the Enterprise Support team including performance management.
• Provide subject matter expert support for enterprise applications.
• Analyze customer support issues and coordinate internal resources and/or vendor to provide resolution.
• Install new releases of supported software and maintain currency with supporting documents.
• Design and develop support applications.
• Train users on use of application and features.
• Research, test, analyze and repair complex software issues. Analyze new software requests from City departments.

• Associates Degree in an Information Technology discipline
• 7 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education & Experience

• Bachelor's Degree in Computer Science, Management Information Systems or related area of study
• 7 - 10 years experience with application support, relational databases and customer service interface

Knowledge, Skills & Abilities

• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong understanding of the organization's goals and objectives.
• Advanced knowledge of Microsoft Office applications
• Advanced knowledge and experience supporting software applications
• Skill in report design and queries for assigned application Familiarity Structured Query Language (SQL)
• Ability to research and document workflow
• Skill in interpreting technical diagrams and procedures
• Ability to research issues and develop solutions
• Ability to explain technical concepts in non-technical terms
• Experience working in a team-oriented, collaborative environment.

Licenses and Certifications

• Valid Class C Texas driver's license