Senior Program Manager, Network Operations & Infrastructure

DMI, LLC is seeking a Senior Program Manager to lead the delivery of largescale network operations and infrastructure services across a complex, multistakeholder enterprise environment. This role is responsible for program governance, operational performance, and crossfunctional coordination supporting network, systems, and security services.

The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.

Duties and Responsibilities:

Program Leadership & Governance

• Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
• Establish and maintain program governance, reporting cadence, and escalation processes
• Lead status reporting, executive briefings, and performance reviews
• Manage program risks, issues, and dependencies through structured RAID management

Service Delivery Oversight

• Oversee delivery of network operations, infrastructure, and security services in a 24O7 environment
• Ensure adherence to service level agreements (SLAs) and operational targets
• Coordinate across teams responsible for:

• Network Operations Center (NOC)
• Network engineering and provisioning
• Infrastructure and systems support
• Security operations

Planning & Capacity Management

• Lead capacity planning and resource alignment across operational and project demands
• Balance steadystate operations with engineering and modernization initiatives
• Coordinate prioritization of work requests, changes, and projects

CrossFunctional Coordination

• Serve as the integration point across technical teams, vendors, and business stakeholders
• Facilitate collaboration across multiple workstreams to ensure aligned execution
• Support change management and release coordination activities

Continuous Improvement

• Drive improvements in operational efficiency, service quality, and reporting transparency
• Support the adoption of best practices aligned to ITIL or similar frameworks
• Identify opportunities for automation, performance optimization, and service enhancements

Education and Years of Experience:

• Bachelor's degree in Information Technology, Engineering, Business, or related field
• PMP certification
• 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in:

• Large, multi-team delivery environments
• Managing SLAs and operational performance
• Stakeholder and executive communications

• Strong knowledge of:

• Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
• IT service management frameworks (ITIL preferred)

Required Skills & Certifications:

• Experience supporting highly regulated or public sector environments

• Familiarity with:

• Service management platforms (e.g., ServiceNow or similar)

• Network monitoring and operations tools

Experience managing distributed or geographically dispersed teams

Additional Requirement (Key Attributes):

• Strong leadership and decisionmaking ability
• Excellent communication and stakeholder management skills
• Ability to operate in highavailability, missioncritical environments
• Structured, disciplined approach to execution and governance

Background Requirements: Successful completion of a Fingerprint background investigation.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com, DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: * Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility and deliver. * Deliver for Our Customers - We are relentless about delivering value. * Think Bold, Act Smart - We innovate with purpose. * Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: * Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. * Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. * Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. * Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. * Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.