IT Support Tech- Tier I

• Respond to technical support requests (phone, email, remote, in person)
• Troubleshoot hardware, software, and network issues
• Manage user accounts and profiles (Active Directory)
• Set up and configure IT devices (Thin Clients, PCs, printers)
• Track and ship IT hardware for new or relocating branches
• Assist with email setup, quotas, and data retention
• Support in-house applications like Epicor Prophet 21
• Document support activity in the ticketing system
• Escalate unresolved issues to higher support levels
• Maintain hardware inventory and self-help documentation
• Apply customer service best practices in support interactions

• Familiarity with Windows OS, Microsoft Office, Active Directory, and remote access tools
• Basic understanding of LAN/WAN networking concepts
• Experience with Active Directory and Epicor Prophet 21, with troubleshooting ability
• Strong organizational, communication, and multitasking skills
• Excellent problem-solving and analytical abilities
• Strong written and verbal communication skills, 2+ years

Successful completion of pre-employment screens is required.R.E. Michel Company Benefit Package for Full Time Employees Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday, RE Michel offers a competitive salary and benefits package to include immediate participation in the 401(k) Plan; Disability, Life Insurance, paid holidays, paid sick time, paid vacation times; other incentives. As well as, Medical, Dental, Vision and Supplemental Plans to choose from. Please provide desired salary range for consideration. Required Education Open

Who We Are: R.E. Michel Company has been a pioneer in the HVACR and LP equipment distribution industry since 1935. As a family-owned and operated business, we pride ourselves on our commitment to excellence and customer satisfaction. With over 300 locations nationwide, our team members play a vital role in our continued success.