Lead Generation Manager / Dispatch Manager - Remodeling Company

We are looking for someone who can take ownership of the lead process, manage incoming opportunities, follow up with potential clients, update the CRM, coordinate appointments, and help create systems that allow our sales team to stay fully booked with qualified remodeling leads., The Dispatch Manager / Lead Generation Manager will be responsible for managing the full front-end lead process for Clarity Construction.

This includes collecting and organizing leads from Facebook, Instagram, website forms, calls, texts, ads, referrals, and other sources.

The role requires consistent follow-up, appointment setting, CRM updates, communication with potential clients, and coordination with the sales team.

The ideal candidate understands that speed, organization, and professional communication are critical when handling remodeling leads.

We are looking for someone who can eventually build the dispatch department, train future dispatchers, improve systems, and take responsibility for making sure no lead falls through the cracks., Manage all incoming leads from Facebook, Instagram, website forms, paid ads, referrals, phone calls, text messages, and other lead sources.

Contact new leads quickly and professionally by phone, text, email, and CRM communication.

Qualify potential clients by gathering project details, timeline, budget expectations, location, and appointment availability.

Schedule appointments for the sales team based on company guidelines, lead quality, project type, and salesperson availability.

Update the CRM daily with accurate client information, lead status, notes, follow-up tasks, appointment details, and communication history.

Track every lead from first contact through booked appointment, follow-up, lost lead, or future opportunity.

Follow up consistently with leads that do not answer, leads that are not ready yet, and leads that require additional nurturing.

Communicate with the sales team to confirm appointment details, lead quality, project information, and any important client notes before the appointment.

Help create and improve scripts, follow-up systems, lead tracking processes, CRM workflows, and dispatch procedures.

Monitor lead response times and help improve the company's conversion from inquiry to booked appointment.

Identify weak points in the lead generation and appointment-setting process and suggest solutions.

Help build the Dispatch Department as the company grows, including systems, responsibilities, training processes, and performance expectations for future dispatch team members.

Do you have experience in Phone communication?, We are looking for a highly organized, motivated, and career-focused person to help build and lead our Dispatch and Lead Generation Department., The right person will be a strong communicator, a problem solver, and someone who wants to grow into a leadership role inside the company., We are looking for someone who wants a career, not just a job.

The right candidate should be serious, dependable, organized, and motivated to grow with the company.

Experience in construction, remodeling, home improvement, roofing, solar, real estate, property management, or a similar service-based industry is highly preferred.

Experience with lead generation, dispatching, appointment setting, CRM management, customer service, inside sales, or sales coordination is strongly preferred.

The ideal candidate is comfortable speaking with homeowners, asking the right questions, following a process, and keeping detailed notes.

This person must be able to manage multiple leads at once without losing track of follow-ups, appointment details, or client communication.

Required Skills

Strong phone communication skills.

Strong written communication skills for text and email follow-up.

Ability to stay organized in a fast-moving environment.

Ability to manage a CRM and keep information accurate.

Strong attention to detail.

Ability to follow systems and improve systems.

Comfortable speaking with homeowners about remodeling projects.

Ability to qualify leads professionally without sounding pushy.

Ability to work independently and take ownership of results.

Ability to communicate clearly with salespeople, managers, and clients.

Positive attitude and strong work ethic.

Preferred Experience

Construction or remodeling industry experience.

Home improvement appointment setting experience.

Experience working with Facebook leads, Instagram leads, Google leads, or paid advertising leads.

Experience using a CRM such as GoHighLevel, JobTread, HubSpot, ServiceTitan, Buildertrend, Monday, Salesforce, or similar platforms.

Experience managing follow-up pipelines.

Experience supervising or training other dispatchers, appointment setters, or customer service representatives.

Inside sales or lead management experience.

Full-Time Schedule: 8:00 AM - 5:00 PM

Evening Schedule Option: 2:00 PM - 7:00 PM

The schedule will depend on the candidate's experience, availability, and fit for the company.

Pay

Pay starts at $22 per hour, with room for growth based on performance, leadership ability, reliability, and results.

This position has long-term growth potential for the right person who can help build and manage the Dispatch Department.

Ideal Candidate

The ideal candidate is someone who takes ownership.

We do not want someone who only waits for instructions.

We want someone who sees problems, brings solutions, follows up aggressively, keeps the CRM clean, communicates professionally, and understands that lead handling is one of the most important parts of the business.

This role is for someone who wants to grow into a leadership position and help build a department from the ground up.

Why Join Clarity Construction

Opportunity to grow with an expanding remodeling company.

Opportunity to build and lead a department.

Career-focused role with leadership potential.

Work directly with management and the sales team.

Be part of a company that values systems, communication, and growth.

Help shape the future of the company's lead generation and appointment-setting process., Applicants with construction, remodeling, home improvement, appointment setting, dispatch, CRM, or lead generation experience are strongly encouraged to apply.

We are looking for someone who is serious about building a long-term career with Clarity Construction.

Pay: From $22.00 per hour

Clarity Construction is a growing design-build remodeling company focused on residential construction, remodeling, kitchens, bathrooms, additions, ADUs, and full home renovations.