Application Administrator, Hybrid

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work:

ICF seeks an Application Administrator to support a federal data and analytics program, focused on administration, monitoring, and optimization of analytics platforms and enterprise applications.

This role is responsible for managing application environments, user access, and platform performance across analytics and reporting tools. The Application Administrator will ensure systems are secure, available, and optimized to support business users and mission-critical operations.

Job Location:

Hybrid (Reston, VA area; onsite as needed)

What You Will Do:

• Administer and manage enterprise analytics and application platforms across development, test, and production environments, ensuring high availability, performance, and reliability.
• Manage role-based access controls, user provisioning, and license allocation, ensuring secure and compliant access to systems and data.
• Monitor system performance, usage, storage, and availability, and implement optimizations to improve efficiency and cost-effectiveness.
• Support installation, configuration, upgrades, and maintenance of application platforms with minimal disruption to users.
• Troubleshoot application, user access, and data issues, perform root cause analysis, and implement timely resolution.
• Maintain administrative dashboards and reporting on system usage, access, and performance metrics.
• Support automated workflows for user access and system administration processes.
• Ensure security configurations (e.g., authentication, access control, and compliance requirements) are properly implemented and maintained.
• Support backup, recovery, and operational continuity processes for application platforms.
• Coordinate system outages, maintenance activities, and communications with stakeholders and end users.
• Collaborate with infrastructure, database, and development teams to support deployments, integrations, and platform operations.
• Maintain system documentation, configurations, and operational procedures.

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• U.S. Citizenship required due to federal contract requirements
• Ability to obtain and maintain a Public Trust clearance
• Candidate must reside in the U.S. and be able to support onsite work in the Reston, VA area as needed
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
• 6+ years of experience administering enterprise applications or analytics platforms

What We Would Like You To Bring With You:

• Experience supporting federal government clients, particularly DHS or similar agencies
• Current or recent Public Trust
• 3+ years of experience managing user access, roles, and permissions in enterprise systems
• 2+ years of experience supporting analytics or reporting platforms (e.g., Tableau or similar tools)
• 2+ years of experience working with cloud-based platforms (AWS or similar)
• 2+ years of experience monitoring system performance and implementing optimizations
• 2+ years of experience troubleshooting application and user access issues
• 2+ years of experience supporting system deployments, upgrades, or release processes
• Familiarity with platforms such as Databricks, Tableau Server, or similar analytics tools
• Experience with identity and access management tools (e.g., SSO, RBAC frameworks)
• Experience with monitoring and observability tools
• Understanding of data governance and security requirements
• Relevant certifications (Tableau, AWS, or similar)

Professional Skills:

• Strong problem-solving and troubleshooting capabilities
• Attention to detail and focus on system reliability and performance
• Strong communication skills supporting both technical teams and business users
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset supporting end users and stakeholders

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records., At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.