Director of Technology

We're not a big telco where you'll manage a slice of someone else's vision. At Pelican Broadband, you'll have a seat at the leadership table of a company that has served Louisiana communities since 1948 and is actively expanding across a multi-state footprint. You'll make decisions that matter - and see them executed quickly.

• Family-owned and financially stable - no quarterly earnings pressure, no revolving-door leadership
• Fiber-first infrastructure: multi-gig Calix FTTX platform deployed since 2010, with aggressive expansion underway
• Nimble organization: proposals become projects fast - bureaucracy won't slow you down
• Strategic growth mode: active pursuit of grants, acquisitions, and partnerships across northeast Louisiana and beyond
• Markets served today: Monroe, West Monroe, Shreveport, Collinston, Mer Rouge, Bonita, Jones, Bastrop - and growing

The Opportunity

This is a senior leadership role - not a hands-on-keyboard network engineer position. You will own the technology roadmap, lead the IT organization, and serve as a key voice in shaping where this company goes next. You'll report directly to executive leadership and have meaningful P&L exposure.

• Lead, hire, and develop the IT team supporting broadband, voice, managed IT, and OSP operations
• Drive long-range technology planning: platform modernization, capacity, redundancy, and security posture
• Own vendor strategy and contract negotiations across network, telecom, and managed services platforms
• Serve as internal and external technical authority - pre-sales engineering, enterprise customer relationships, and solution design
• Partner with operations and finance to align capital planning with network growth and service commitments
• Ensure operational resilience: monitoring, incident management, change management, and disaster recovery

What You Bring

We're looking for a well-rounded operator with deep ISP/telecom roots and the leadership credibility to grow a team and influence strategy. Specifics matter less than having seen these environments from the inside., * You're energized by being a big fish in a focused pond - not just maintaining, but building

• You want your fingerprints on the company's next decade of growth
• You'd rather move fast with a small team than wait for committee approval in a large org
• You take pride in rural connectivity - bringing fiber to communities that have historically been underserved
• You're comfortable wearing multiple hats and expect the same from your team

Pay: $125,000.00 - $160,000.00 per year

Do you have experience in VoIP?, * FTTH/FTTX architecture and operations - Calix E7 platform experience is a strong plus

• ISP capacity planning: backbone circuits, redundancy, peering, and last-mile scaling
• Cisco routing and switching at a production ISP scale

Telecom & Voice

• VoIP operations and architecture - Metaswitch experience preferred
• TDM/SS7 working knowledge; Hosted PBX exposure helpful

IT Infrastructure & Security

• Virtualization, Windows Server, Linux, and open-source stack (BIND, DHCP, Apache, Asterisk)
• Network security fundamentals: SIEM, IDS/IPS, firewall management, endpoint protection
• Database administration, backup/restore, and DR planning

Leadership & Business Acumen

• Proven track record managing technical teams in a telecom or ISP environment
• Ability to translate technology decisions into financial and operational context for executive audiences
• Outside plant familiarity and basic AC/DC power knowledge are beneficial
• Managed services (MSP) experience - designing and delivering solutions for enterprise customers