ServiceNow Integration Engineer

As a ServiceNow Integration Engineer (f/m/d), you will be responsible for the design, implementation, and maintenance of integrations and workflow automations on the ServiceNow platform. The role focuses on enabling reliable, scalable, and secure workflow orchestration using ServiceNow Flow Designer, Integration Hub, and API-based integrations to connect internal systems, enterprise platforms, and agents.

You will work closely with business analysts, process owners, platform architects, and engineering teams to understand workflow and integration requirements and translate them into robust technical designs. By applying best practices in integration architecture, error handling, and platform governance, you will help ensure that ServiceNow-based workflows are production-ready, resilient, and aligned with enterprise and regulatory standards.

This role is hands-on and delivery-focused, contributing directly to the stability, efficiency, and scalability of enterprise workflows within a regulated asset management environment.

This position will be based in Munich, Frankfurt or Hong Kong.

What you will do

Integration Engineering

• Design and implement integrations between ServiceNow Workflow (Flow Designer, Integration Hub) and internal systems, enterprise platforms, and agents
• Develop, maintain, and optimize workflow automations using ServiceNow Flow Designer and Integration Hub actions and spokes
• Implement and maintain API-based integrations, including REST, SOAP, webhooks, and event-driven integration patterns
• Ensure integration reliability and operational stability through monitoring, diagnostics, logging, and performance tuning
• Apply best practices for error handling, scalability, reusability, and data integrity in workflow and integration design

Collaboration Delivery

• Collaborate with business analysts and process owners to translate workflow and integration requirements into technical designs and implementation plans
• Work closely with platform architects and engineering teams to ensure solutions align with overall platform architecture and design principles
• Troubleshoot and resolve integration issues, workflow failures, and data inconsistencies across connected systems
• Contribute to continuous improvement of ServiceNow integration patterns, development standards, and operational practices within the team

Compliance Governance

• Create and maintain high-quality technical documentation, including architecture diagrams, interface specifications, data mappings, and operational runbooks
• Ensure all integrations and workflows align with platform governance, architecture standards, security requirements, and secure development policies
• Support auditability, operational risk management, and long-term maintainability of ServiceNow-based integrations and workflows, * We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Securing your future: Access to company pension/savings plans
• Shared success: Company share purchasing plan
• Support for what matters: Mental health and wellbeing programs
• Investments in your career: Career opportunities within the entire Allianz Group
• Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
• Volunteering time
• … and so much more!

Do you have experience in Web services?, * Several years of hands-on experience in ServiceNow development, with a strong focus on Integration Hub, Flow Designer, and workflow automation

• Proven experience designing and implementing API-based integrations, within complex enterprise environments
• Experience integrating ServiceNow with internal systems, enterprise platforms, and third-party applications
• Experience working in regulated or highly controlled environments (e.g. financial services, asset management, insurance) is highly desirable
• Familiarity with Agile delivery models and collaboration within cross-functional teams

Technical Skills

• Strong knowledge of ServiceNow Flow Designer and Integration Hub, including use of pre-built and custom actions and spokes

• Solid understanding of integration patterns, including synchronous and asynchronous APIs, webhooks, and event-driven workflows

• Experience with REST and SOAP web services, authentication mechanisms, and data mapping

• Understanding of error handling, logging, monitoring, and performance considerations for enterprise integrations

• Ability to produce and maintain technical documentation such as architecture diagrams, interface specifications, and runbooks

• General understanding of enterprise IT landscapes, including identity, security, and platform governance concepts

• ServiceNow certifications are strongly recommended, particularly:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Micro-Certification - Integration Hub (SMC-IH)

• ServiceNow Micro-Certification - Flow Designer (SMC-FD)

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications are considered an advantage

• Knowledge of Artificial Intelligence (AI) Ethics is a plus

Soft Skills

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex integration and workflow issues
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Collaborative mindset, with experience working closely with business analysts, process owners, and platform teams
• Strong organizational skills, with the ability to manage multiple tasks and priorities in parallel
• Willingness to continuously learn and adapt as the ServiceNow platform and enterprise landscape evolve

Pulled from the full job description

• Flexible schedule

About Allianz Global Investors Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience. We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.