1st Line IT Support Technician

Gilmartins
Houghton Regis, United Kingdom
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
£ 28K

Job location

Houghton Regis, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
System Configuration
Dynamic Host Configuration Protocol
DNS
IP Addressing
Microsoft Office
Windows Server
Networking Basics
Azure
Data Logging
Computer Network Technologies
HybridCloud
Firewalls (Computer Science)
Information Technology
Zendesk

Job description

We are currently looking for a proactive and organized 1st Line IT Support Technician to join our team. In this role, you will be the first point of contact for our employees, specifically supporting our fast-paced Call Centre operations. For key tasks training will be provided.

You will play a key role in maintaining our IT infrastructure, managing user requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets., * Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA).

  • User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions.
  • Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels.
  • Hardware Configuration: Preparing, configuring, and deploying laptops; installing Windows operating systems and drivers.
  • IT Administration: Providing basic administration for Active Directory.
  • Hybrid Cloud Support: Assisting with the administration of our hybrid environment, including on-premise domains and Microsoft Entra ID

Requirements

Do you have experience in Windows?, * Networking Knowledge: Basic understanding of networking fundamentals: IP addressing, Ports, MAC addresses, DHCP, DNS, Firewalls, and Switches.

  • M365 & Admin Skills: Creating users, assigning licenses and basic Windows Server administration.
  • Technical Skills: Experience with Windows 10/11 troubleshooting and installation.
  • Soft Skills: Excellent communication skills, patience with non-technical users, and a problem-solving attitude., * Technical Support Occupations: 1 year (required)

Benefits & conditions

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Store discount
  • Company pension, Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year, * Company pension

  • Employee discount
  • Referral programme
  • Store discount

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