IT Infrastructure Engineer

As an IT Infrastructure Engineer you will play a key role in ensuring the secure, reliable and efficient delivery of ICT infrastructure services to our staff throughout Northern Ireland. This is a critical technical position with a strong focus on server and network management within a complex and high-profile environment., As an IT Infrastructure Engineer, you will assist in the smooth operation of the ICT Infrastructure Team, providing a secure and resilient ICT environment. A major focus of the IT Infrastructure Engineer role will be server administration, network management, cloud services, and maintaining robust security standards across all systems., The IT Infrastructure Engineer will be responsible for:

· Providing technical support and advice to customers in person, by phone and email

· Diagnosing and resolving technical issues efficiently, ensuring full resolution and customer satisfaction

· Classifying and prioritising incidents, documenting root causes, and implementing preventative measures

· Identifying and analysing wider system issues and consulting internal/external specialists where necessary

· Patching and updating MS Windows Server 2012 (or later) in a Windows Hyper-V 2019 environment

· Supporting and managing services within the Microsoft Azure cloud environment

· Managing MS Exchange 2016 (or later) on-premise and Microsoft 365 cloud-based email systems, including mailboxes and permissions

· Administering Microsoft Active Directory and Microsoft cloud identity services

· Managing and configuring TCP/IP network equipment such as switches

· Supporting in-house developed Microsoft-based applications (e.g., DevOps pipelines, Company Portal)

· Investigating system alerts and providing timely responses

· Planning for disaster recovery and developing contingency arrangements

· Assisting in the development and maintenance of secure Windows 10 (or later) device configurations

· Supporting secure remote access solutions and smart devices

• Experience in a challenging Infrastructure Support/Service Desk environment
• Experience managing MS Windows Server 2012 (or later) in a Windows Hyper-V 2019 environment
• Experience managing MS Exchange 2016 (or later) on-premise and Microsoft 365 cloud-based systems
• Experience supporting the MS Azure environment
• Experience supporting and administration of a TCP/IP-based network, including remote access equipment, firewalls