IT Support Engineer

You'll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies., * Providing 1st and 2nd Line technical support to a range of users and clients

• Troubleshooting hardware, software, and network-related issues
• Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
• Managing users through Active Directory and Azure/Entra ID
• Assisting with laptop/desktop builds, installations, and deployments
• Escalating complex issues where required while maintaining ownership throughout
• Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
• Participating in occasional client site visits for support and project work
• Maintaining accurate ticket updates and documentation within the service desk system
• Delivering excellent customer service and communication at all levels

We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure., * Previous experience within a 1st/2nd Line Support or IT Support Engineer position

• Strong troubleshooting skills across Windows environments

Experience supporting:

• Microsoft 365
• Active Directory
• Azure/Entra ID
• Windows 10/11
• Basic networking
• Experience working within an MSP or fast-paced support environment is highly desirable
• Strong communication and customer-facing skills
• Full UK driving licence preferred due to occasional site visits

• Salary up to £34,000
• Hybrid working arrangement
• Exposure to a wide variety of technologies and environments
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Opportunity to gain project exposure alongside support responsibilities

If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.

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